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Pre-departure
Arrival
Adjustment

EFA

Expatriate Family Adjustment

     

Pre-departure Arrival Adjustment

Arrival

ArrivalLots of paperwork needs to be taken care of when the new expatriate family arrives in Oulu. It is important to handle things in the right order: a social security number cannot be obtained without a work or residence permit, and a SIM card for a mobile phone cannot be obtained without a social security number. Finding a grocery store, or a school for the children, or access to Finnish language courses might turn out to be a problem and you need to be able to find someone who can speak English to help you.

If more information is needed please contact aaltje.bos@ouka.fi

Airport:

Transportation

Hire a car

www.oulutourism.fi/eng/car_rental.htm

Finland car rental:
http://www.finland-carhire.com/Oulu.htm

Car rent online:
http://www.carrentonline.com/maps/country.php?
cont=europe&country=finland&pick_up_city=Oulu

Car renting/leasing:
http://www.scandiarent.fi/index_e.htm

Car rent:
http://www.autonvuokrauskeskus.com/default.asp?
t=1&f=1&search=true&suuralue=1&alue=1&lang=english

By bus
Single tickets can be bought in the bus but it is cheaper to buy a bus pass.
A bus pass can be bought at

  • The Bus station.
  • The Piccolo kioski, Otto Karhin puisto
  • R-kioski, Isokatu 27
  • Bus ticket office, Hallituskatu 11

In the bus, the card should be held against the reader. The reader will give a signal and one zone will be taken off. Students may be eligible for discounts and possibly a free pass for to /from school.

Bus nr 19 goes from the airport to the city of Oulu and further to the University and Technopolis.

Timetables:
http://www.koskilinjat.fi/in_english/index.html

By bike
The city has an excellent network of cycle paths. Maps are available at the tourist information. www.oulutourism.fi/eng

Footpaths and cycle paths
http://oulu.ouka.fi/tekninen/Kevytliikenne/


By taxi

Taxis can be ordered by phone
Tel. 10 041 or 0100-4181 when you call from a mobile phone.
Generally cab drivers do not speak English, but they can be trusted. Be prepared to have your destination on paper.

 

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Registration

The very first thing to do is to visit the police station for a permit. It would we wise to do this on the first or second day in Finland since it can take time to get a permit, and the permit is needed to settle other bureaucratic matters. A lot of time can be saved by visiting the offices in the correct order.

1. Residence permit

The police in Finland handle residence and work permits as well as asylum affairs.

When applying for a residence permit the following must be attached:

  • Valid passport or other acceptable travel document
  • Passport photographs (preferably black and white)
  • Other documentation to support the permit application

www.poliisi.fi
www.intermin.fi/poliisi/oulu/home

http://www.suomi.fi/english/immigration_and_emigration/

Police station
Address: Rata Aukio 2
90100 Oulu.
Foreign Affairs, Tel. 313 7496.
Marja-liisa.marjomaa@oulu.poliisi.fi

2. Register office
The local register offices are responsible for maintaining their regional Population Information System and their local information services. Notice of moving should be made within the first week after the arrival.

http://www.maistraatti.fi/en/

Oulun Maistraatti
Address: Isokatu 4
PL 78 90101 Oulu.
Phone 020 517181
Telefax 020 5178466
Opening hours: Monday – Friday 09.00 – 16.15

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3. "SOCIAL INSURANCE INSTITUTION of Finland" in Oulu. (KELA)
The Health Insurance Card (KELA card) is issued by the Social Insurance Institution. The card can be applied for at the local office of KELA in Oulu.
Kela manages the following social security benefits: social insurance, rehabilitation, child benefit, disability benefit, basic pension security, general housing benefit, basic security for the unemployed, child home care allowance, financial aid to students, allowance for conscripts' dependants and basic allowance for employment course participants.
Sepänkatu 18
PL 221, 90101 OULU
Tel. 020 43 54300
Telefaxi 020 43 54302

Contact address: Eija Männistö
Phone 020 4354415
eija.mannisto@kela.fi

The Social Insurance Institution of Finland
Moving to Finland
http://193.209.217.5/in/internet/english.nsf/
NET/220402105126EH?openDocument

Kela a service for everyone
http://193.209.217.5/in/internet/liite.nsf/alias/
yleisenglanti/$File/YENGverkko.pdf?OpenElement

4.Oulu Tax Office (Oulun verovirasto)
Torikatu21
Tel. 310 0311.
http://www.vero.fi/default.asp?
domain=VERO_ENGLISH&language=ENG

5. Customs
Importing personal belongings and private motor vehicles
Oulu Customs,
Poikkimaantie 16, PO Box 56, 90401 Oulu
Opening hours: monday-friday 8.00-16.15
Tuula Mätäsaho, tel. 020 492 8112, GSM 040 332 8112, fax 020 492 8180
Paula Kuosmanen, tel. 020 492 8113, fax 020 492 8180
e-mail: forename.surname@tulli.fi

www.tulli.fi/en/index.jsp?language=en

Having followed the above-mentioned steps you can concentrate on the following practical issues. The headlines are given in alphabetic order:

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Banking

Nordea:
http://www.nordea.fi/eng/info/yritysinfo.ASP?navi=yritysinfo

http://www.nordea.fi/e/val-index.asp

Osuuspankki:
https://www.okobank.com/

Sampo
www.sampo.fi/english

Syötä kortti Insert card
Tunnusluku Pin code (four numbers)
Seteliotot Cash withdrawal
Syötä summa Enter amount
Muu summa Other amount
Saldo Balance
Tilitapahtumat Account transactions
Kuitti Receipt
Kuitille On the receipt
Ei kiitos No thank you

Driving in Finland

All travel Finland
http://www.alltravelfinland.com/Finland/Car_Rental/Driving_Tips.htm

Driving license:
http://www.poliisi.fi/poliisi/home.nsf/pages/
EB82BCA685998242C2256C370029B57D?OpenDocument

 

Electricity

The electric current in Finland is 220V (230V), 50Hz. Plugs are the two-pin continental size.
Energy Board, Kasarmintie 6,
Tel. 558 3300
The Customers Service Office helps in matters concerning electricity supply and payments. Information Tel. 558 43100.

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Healthcare

Finding a capable dentist, doctor or therapist is already a delicate matter in your native country, let alone in a foreign country. The social skills and the techniques might differ from what you were used to. Ask other expatriates to give you the names from healthcare workers they were satisfied with. Keep a record of your immunisations, ensure they are kept up to date, and if you have your own national health insurance, check coverage if you move to Oulu.

Health care in Oulu oulu.ouka.fi/sote/english/health.html

Tricky task of choosing a therapist
http://www.iht.com/ihtsearch.php?id=100431&owner

http://www.oulu.ouka.fi/sote/english/

Dental services in Finland: http://jasenpalvelut.hammasll.fi/eng/finland.htm

EU healthcare: http://europa.eu.int/comm/
employment_social/missoc2000/sf_part2_en.htm

http://www.ouluninvalidienyhdistys.fi/ouluterv..htm

  • check ups
  • doctors
  • dentists
    • English speaking:
      • Katja Karimo
        Kirkkokatu 27A, 3rd floor Oulu
        phone (08) 375190
      • Maarit Salonen-Kemppi
        3232500 Clinic Building
        Kauppurienkatu 27-29
        phone (08) 323 2400
  • hospitals
    • www.ppshp.fi
       
    • Oulu City Hospital
      www.oulu.ouka.fi/sote/english/oks.html
      Oulun Kaupunkisairalaa (OKS)
      Kiviharjuntie 5
      Mailing address: PL 8, 90015 Oulun Kaupunki
      Tel: (08) 5584 5600
    • Psychiatric Hospital
      Peltolantie 5
      Mailing address:PL26, 90029 OYS
      Tel: (08) 315 2011
  • immunizations

    Children and youths vaccination programme, 2005
    Age Vaccines

    • 1 week
      • Tuberculosis
        tuberkuloosi (BCG)
    • 3 months
      • Whooping cough-diphteria-tatanus
        hinkuyskä-kurkkumätä-jäykkäkouristus (DTaP)
      • aivokalvontulehdus (Hib) Influenza type b
      • polio (IPV)
    • 12 months
      • Whooping cough-diphteria-tatanus (DTaP)
        hinkuyskä-kurkkumätä-jäykkäkouristus
      • aivokalvontulehdus (Hib)
      • Influenza type b polio (IPV)
    • 14-18 months
      • Measles-mumps-German measlestuhkarokko-sikotauti-vihurirokko (MPR)
    • 4 years
      • Whooping cough-diphteria-tatanus
        hinkuyskä-kurkkumätä-jäykkäkouristus (DTaP)
      • polio (IPV)
    • 6 years
      • Measles-mumps-German measles
        tuhkarokko-sikotauti-vihurirokko (MPR)
    • 14-15 years
      • Whooping cough- diphteris-tetanus effect
        hinkuyskä-kurkkumätä-jäykkäkouristus tehoste (dtap)

Social welfare and Patient Ombudsman-Oulu region

http://www.stm.fi/Resource.phx/eng/subjt/famil/fpoli/index.htx

  • Health centre: Tuira, Kangastie 12
    • English speaking:
      public health nurse
      Maria Maatla-Hiljainen
      phone: (08) 558 44464
    • English language birth courses: Kaijonharju neuvola, Kalevalantie 5, (08) 5584 4690, 5584 4689
  • pharmacies (apteekkeja)
    • Medicines are sold at pharmacies.
      Yliopiston apteekki is open daily from 8.00-23.00
      Isokatu 27 Oulu.
    • Pharmacies addresses and opening hours:
      Search for shops (ouluthisweek)
  • specialists:
    • Orthopaedic:
      Dr. Esa Jormakka
      Botnia Clinic building
      Kauppurienkatu 27-29
      Phone: (08) 323 2400

 

Insurances:

AON
http://www.aon.com/fi/fi/about/aon_finland/english_summary.jsp

Suomi-Yhtiö
http://ar2004.suomi-yhtio.hs.evia.fi/?s=2&p=978

Pohjola
http://www.pohjola.fi/_MuutSivut/InEnglish/default.htm

Pohjantähti
www.pohjantahti.fi/yhtio/english.htm

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Housing:

Housing fund of Finland
The Finnish property market
Rentals

Purchasing a house: For non-Finnish speakers it's probably challenging to buy a house, however it is possible. The local newspaper (Kaleva) publishes a real estate section on Saturdays. Some translations for commonly used abbreviations are given below.
Abbreviations:

Abbrevation Finnish  English
h huone room
k keittiö kitchen
khh kodinhoitohuone household/storage room
mh makuuhuone bedroom
  takka fire place
  takka huone fire place room
p parveke balcony
rp ranskalainen parveke little balcony
et eteinen hall/ vestibule
sa sauna sauna
wc wc toilet
kph kylpyhuone bathroom
ph pesuhuone laundry room
var varasto tool shed
  piha yard
tupak/tk tupakeittiö kitchen/living
  aula lounge/lobby/foyer
krs kerros floor, storey
  talo house/ building
  tontti lot/ piece of land
  autokatos carport
  suihku shower
okt omakotitalo single family house
kt kerrostalo block of flats/ apartment house
pt paritalo semidetached house/ duplex
rt rivitalot houses on a row
  loma-asunto cottage

Renting:
http://www.oulunsivakka.fi/web/viewer.php?id=13

Real estate:
Generally real estate agencies are willing to help you in English.
http://www.oikeus.fi/17293.htm

Real estate agencies:

House inspections
It is possible to have the house checked by an independent building inspector before the financial offer is made. The inspector checks the house thoroughly (cracks, moisture and other damage), determines its condition and gives his report.

Renovation
If the house/ apartment needs renovations and you need English speaking contractors, please contact aaltje.bos@ouka.fi

Student housing:
www.psoas.fi/en/

Area: http://kartta.ouka.fi/index_us.htm

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Language courses

It is always good to broaden your horizons and learn the Finnish language. But for expatriates staying on a short-term assignment it might seem an unnecessary waste of time. At least do a survival course. It will help you in reading the mail, the road signs and the labels in grocery stores. All the above-mentioned contact people speak English.

http://finnishcoursesinoulu.blogspot.com/


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Employment office Oulu region
Torikatu34-40
90100 Oulu.
Tiina Sundqvist tiina.sundqvist@mol.fi
08-8884355

Language courses are offered to the job seekers registered at the employment centre.
For more information www.mol.fi/migration/muuttaja.html

Magazines and newspapers

International newspapers and magazines can be bought at the railway station.

The library in Oulu has a good collection of international magazines and newspapers, which are available for reading in the library but not for borrowing.

All local newspapers are written in Finnish, English information about Finland can be found in

Go to: News this week

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Parents

Go to: Pre-departure >> Parents

Parking

It might be handy to get one of the blue plastic cards with a movable twelve-hour white dial. Look for the signs as you enter a lot or the beginning of a block. It will show a card or meter and how long you may park. You set the card for the time when you parked.

The meter zones are different. You park and then find the meter located usually in the middle of the block or at the corner. You insert the coins for the time you want (about 1 € for an hour, but it varies), push the green button and the machine will print a ticket. Put the ticket on your dash instead of the blue time card.

Police

Police

Police Oulu

Post offices

Main Post Office,
Hallituskatu 36,
Tel. 0800 17100.

www.posti.fi/english/

Sales taxes

The VAT (Value Added Tax) is included in the price.

VAT registration of foreigners in Finland
http://www.bjl-legal.com/rahmen.pl?http://www.bjl-legal.com/
content.pl/article=VATforeign/sprache=e/frame=s

Shopping

Go to: Adjustments >> Shopping

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Telephones

Oulu telephone company,
Oulun Puhelin Oyj, Arkistokatu 4,
Tel.313 4111(switchboard).

http://www.opoy.fi/index.asp?id=202&menupath=202&language=1

www.sonera.fi/eng

www.elisa.com/english

Sim cards can be obtained at local Kioski´s and mobile phone shops.

TV, Video, DVD

Finnish Videotape standards http://www.epanorama.net/links/videosignal.html

Finnish mass media:http://virtual.finland.fi/finfo/english/lehdeng.html

television license www.tv-maksu.fi/eng_navi1.html

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Trade unions

Trade union news http://www.artto.kaapeli.fi/unions

Utilities

Gas is not commonly used in the Oulu area.

Electricity

There is no English web page available for questions. For further information please contact:
Oulu Electricity
Kasarmintie 6
Postiosoite: PL 116, 90101 Oulu
Puhelin: (08) 5584 3300
Fax: (08) 5584 3350

Water:

There is no English web page available for questions. For further information please contact:
Oulun waterworks:
Kasarmintie 29
PL 35 90015 Oulu.
Phone 558 43800
Fax: 558 43819
E.mail: oulunvesi@ouka.fi

Waste disposal and recycling:

http://oulu.ouka.fi/jatehuolto/english/

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01.03.2012 © City of Oulu - EFA aaltje.bos@ouka.fi
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